AI on Returns Data:

How it's transforming my approach to inventory management and availability


As a global merchandising leader, my goal has always been to help retailers optimize their inventory management by staying ahead of the curve. Throughout my career, I have witnessed first-hand the challenges faced by retailers in effectively managing inventory and ensuring product availability. However, the transformative power of AI, particularly in analysing returns data, has profoundly shaped my perspective.

Returns Data as a Goldmine

Returns data has emerged as a goldmine of valuable insights into customer behaviour and preferences. Embracing AI to analyse this data has been a game-changer for me. It has allowed me to uncover patterns and trends that were previously elusive, providing a window into the minds of customers and enabling more informed decision-making in inventory management.

Identifying Product Returns

One of the significant advantages of utilizing AI on returns data is the ability to identify products that are frequently returned and understand the underlying reasons. Armed with this knowledge, I have collaborated closely with suppliers to address quality control issues and ensure that products meet or exceed customer expectations. This proactive approach has reduced returns due to quality concerns, fostered stronger relationships with suppliers, and led to improved product offerings and customer satisfaction.

Understanding Customer Behaviour

AI analysis has shed light on the intricacies of customer behaviour in relation to inventory availability. By understanding which products are prone to stockouts and the timing of such occurrences, I have been able to fine-tune inventory levels and minimize instances where customers are left disappointed due to unavailability. This optimisation has boosted product availability, increased sales, and enhanced customer loyalty.

Data-Driven Decision Making

Embracing AI on returns data has empowered me to make data-driven decisions that positively impact inventory management and availability. Through its analytical capabilities, AI has become an indispensable tool, offering valuable insights that were previously inaccessible. It has revolutionized my approach, enabling me to drive results and deliver superior outcomes for retailers in a rapidly evolving retail landscape.

Exciting Prospects

As I navigate global markets and diverse trading conditions, I am excited about the future of AI in inventory management. Continued advancements in AI technology will undoubtedly enhance our ability to understand customers, optimise inventory, and deliver exceptional retail experiences.

Driving Success through Innovative Strategies

With over 20 years of experience in retail merchandising, I have been at the forefront of leveraging innovative technologies and strategies to drive success for retailers worldwide. My deep understanding of global markets and trading conditions has allowed me to spearhead transformative initiatives that elevate inventory management and customer satisfaction to new heights.

Ben Hawksley - Global Merchandising Leader
Published: April 18th, 2023


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